One time I ordered potato chips and the box arrived totally smashed! The delivery man just dropped it off and didn't even ring the bell! I watched him from the study.
I immediately drove to their facility and demanded they send it back, which they did. The box was marked all the place that it was chips and even had the return address as a chip company.
They said he shouldn't have delivered it in the first place.
I swear, everyday we spend a good hour of our day fixing someone else's mistakes!